Hospitality Leadership course at CLPDLeading a Service Team On-the-job benefits

Leading a Service Team course participants will gain the following significant benefits:

  • Understand the fundamentals
  • Make your business different and better your competitors
  • Redevelop the customer experience
  • Strengthen employee skills to serve your customers better

Target Audience

This course is recommended for:

  • Managers in the industry
    • Hotels
    • Restaurants
    • Retail

Pre-requisites

  • Hiring Right

Objectives

Upon completing this course you will be able to:

  • Understanding the fundamentals of hospitality
  • Understanding how the EGG model and how it will make you stand out
  • Understanding how to translate customer needs into understanding employee needs
  • Motivating those that help others

Course Modules

  • The “Hospitality Gene”
    • People who love people
    • It all starts with making the right hire
    • Characteristics of people who desire to help others
  • How to identify what your customers want
    • Differentiate your business from your competitors
    • The EGG model process and outputs
  • Customer needs and employee needs
    • Identify gaps in current processes
    • Understand and redevelop the customer experience
    • Crafting a compelling employee experience
  • Intrinsic and extrinsic motivators for hospitality