Leading a team can be tricky business as leaders and managers have to deal with many different personalities and backgrounds. Nobody knows everyone perfectly so you always have to stay alert. Are they going to work well together? How will they react to this decision? In case of a mistake, what is the best behavior to have? Should I give correction and in which way? All these questions can be difficult to answer, especially when there is a schedule to follow and a deadline to meet. Fortunately, there are several emotional intelligence skills that managers and leaders in general can easily acquire to ensure success and increase positive responses from the team. Maybe they could even help you for your personal relationships. Let’s start.
Emotional Intelligence Skill no.1: Empathy
As the saying goes, good leaders always put themselves in the other’s shoes. It is necessary to understand how you would react in the same situation as your co-worker, employee, or friend. Analyze the situation, understand their emotions, and see where the problem may lie. If there is none, it is possible the employee is at fault here, which calls for action. But don’t forget, action always come after an analysis. Don’t rush!
Emotional Intelligence Skill no.2: Diplomacy
Strong-arm your people and they will definitely resent you, even going out of their way to not do their job, in the hope it will harm you. A lack of diplomacy can hamper your results as grumbling employees think you are treating them unfairly. It can also damage the project you are working on as teamwork will undoubtedly suffer from it. In any case, diplomacy goes with empathy. Understand the people involved, then find a reasonable, acceptable solution.
Emotional Intelligence Skill no.3: Fortitude
The previous skills are nice, but be too kind and people will step on you. A lack of strength and resolve to get the job done might cost you respect, no matter if you display empathy and diplomacy. A leader is, in many regards, like a parent. When a mistake has been made or an attitude is unacceptable, you must call the employee out for it, and explain firmly that it must not be repeated. Stop people from slipping into bad habits by identifying and stopping them immediately. Furthermore, when there is a deadline, everyone must understand that it must be respected for the sake of the team. There is no “I” in team.
Emotional Intelligence Skill no.4: Pedagogy
Human beings are naturally individualistic creatures, even in collectivist societies. It means they will be more likely to think about their own well-being, ignoring the needs of the many. To bypass these difficulties, you must use pedagogy to teach the ethics and values you need, along with the human skills and behaviors you want them to display. Once again, a leader is like a parent. They have the experience and training the people under them don’t have yet. This is why they are leaders.
Emotional Intelligence Skill no.5: A Naturally Good Temper
Last but not least, emotional intelligence means that leaders must think about himself and the image he portrays. Despite your skills and talents, if you appear as someone moody, introverted, or simply annoying, everyone will have difficulties to follow you. A good leader makes the first step to meet his workers, treat them properly, put them at ease, and congratulate them. If you cannot control yourself, if you cannot consider your employees, then you cannot lead. And if you cannot lead, you cannot succeed.
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