Hospitality Management: Running a World-class Operation

On-the-job benefits The “Hospitality Management: Running a World-class Operation” course¬†participants will gain the following significant benefits: Development and/or maintenance of a great reputation Confidence to deal with a wide range of customer-based...

Conflict Resolution and Managing Difficult Customers

Conflict Resolution and Managing Difficult Customers On-the-job benefits The course participants will gain the following significant benefits: Understand WHY the Customer is Upset Identify the Situations Before they Become SITUATIONS Learn and Practice the Process for...